Due to the pandemic and new structural limits and higher than usual mail volume, USPS mail delivery in general can be slower, including Priority Mail and especially for international orders, so please keep that in mind. Thanks for your patience & understanding!
SHIPPING CHARGES & OPTIONS
Contactless pickup from our Portland store with no minimums and no additional charge. Please choose Pick Up under the Delivery options when checking out. Please see our current hours. Your order will usually be pulled within an hour during these times and we will send you an email when it's ready to be picked up (please check your spam/promotions folders). Please wear a mask when picking up your order.
-$5 FLAT RATE STANDARD U.S. SHIPPING (limited time offer)
Your order will ship via the most cost-effective method. Depending on the shipping method, the delivery time can take approximately 1 to 3 weeks (however due to the unprecedented USPS mail delays it can take even longer). If you need your order by a certain date, please choose another method which usually provides faster shipping.
-Domestic Shipping (contiguous 48 states)
USPS does not guarantee these delivery times, they are just an estimate
Priority Express Mail: estimated 1-2 days everywhere in the U.S.
Priority Mail: estimated 3-5 days everywhere in the U.S. (can take longer in some cases)
1st Class (under 16 oz): 2-9 days
Shipping charges are calculated based on the weight of the items and the location of your shipping destination plus a small handling fee (approximately $1 for domestic/$2 for international).
You can see your shipping options by adding items to your cart and then starting the checkout process by entering your billing and shipping addresses. Continue to the next page and you will be able to see shipping costs before having to enter any payment information. If you have any specific questions, please email us at email@example.com.
Orders are usually shipped in 1-4 days from Portland, Oregon.
If your order contains a pre-ordered item, the entire order will ship approximately on the date listed on the pre-order item's page.
Please Note: Due to the dramatic decrease in international flights during the pandemic and time spent clearing customs, some international shipments can arrive in as little as two weeks, others may take as many as eight.
Express Mail: 3-5 business days (but things can get held up by customs which we have no control over)
Global Priority Mail: 6-10 business days (but things can get held up by customs which we have no control over)
First Class International: varies (depends on the country and customs, usually 1-3 weeks but can take longer)
USPS does not guarantee these delivery times, they are just an estimate.
EU customers: After July 1, 2021, all goods imported to the EU valued at up to 150 euros will be subject to VAT and items valued at more than 150 euros will be subject to VAT and duties. You will be responsible for paying the fees before you can receive your order. We will ask you to confirm your order before proceeding.
USPS 1st Class shipments will not be insured unless you pay for it separately; USPS Priority Mail includes $50 of insurance; and UPS shipments will automatically be insured up to $100. Domestic packages will have delivery confirmation included. Please contact us if you did not receive your confirmation number. For international orders, the USPS does not provide real tracking. We are usually able to send you confirmation that your package is in the postal system, but no further details. If you need to have tracking on your package, please contact us for UPS rates.
We are not responsible for your package once it has been safely delivered to a carrier. We are also not responsible if you did not provide us with an accurate address. If you live in a building/complex, please make sure to include your apartment/unit number. If you are shipping to a place of business, please be sure to include the name of the business and complete address (e.g., suite/floor/building number). If a package is unclaimed or undeliverable and gets returned to us, you will be charged the original shipping & handling as well as any additionally incurred shipping costs due to the return. If your order needs special shipping or handling instructions, please let us know at the time you place your order by including it in your order notes or emailing us at firstname.lastname@example.org with your order number.
We ship anywhere in the United States and Canada as well as select foreign countries. Foreign customers may have to pay importing duties on their purchases.
If your country is not available or you have a special shipping request (like expedited shipping), please email us at email@example.com with your request and we will let you know if we can accommodate it.
You can pay with Visa, Mastercard, American Express, Discover, JCB, or Diners Club. Checkout is secure and we never see your credit card information besides your card type and last 4 digits. Please double check that your billing address (the address on file with your credit card company) and security code are correctly entered--otherwise your payment may not go through.
Please let us know if your order is a gift and if you would like a note included or any other special handling by including a note with your order or emailing us at firstname.lastname@example.org with your order number.
ONLINE RETURN POLICY
We accept returns for store credit, exchange, or refund as long as the item is in its original packaging, shows no signs of wear, and is in sellable condition. If it doesn’t look like something you would buy new, chances are we can’t accept it. Please follow the instructions below (also printed on your receipt) for obtaining a return authorization number.
There are no returns on sale items, dated calendars/planners, pens/pencils.
Shipping and handling charges are non-refundable. Any additional shipping charges for returns/exchanges will be your responsibility except when the return is required due to an error on our part.
Please e-mail us at email@example.com to request a return authorization number. Please include your name, phone number, order number, reason for return, and desired action in the e-mail.
All return requests must be made within 5 calendar days upon receipt of goods. All returns must arrive at our address in Portland, Oregon within 10 working days from the date you receive the return authorization number. We cannot be responsible for lost or misdirected returns.